Return Policy
1. Introduction
At Fitness Buy Now, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy to understand how to return your items.
2. Eligibility for Returns
- Time Frame: You have 30 calendar days from the date you received your item to initiate a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Receipt: A receipt or proof of purchase is required to process your return.
3. Return Process
a. Initiate a Return:
- Contact our customer service team at info@fitnessbuynow.com with your order number and reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
b. Shipping:
- Free Shipping: We offer free return shipping worldwide. We will provide you with a prepaid shipping label to return your item.
4. Refunds
a. Inspection:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
b. Approval:
- If your return is approved, we will initiate a refund to your original method of payment.
- The refund processing time may vary depending on your payment provider.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@fitnessbuynow.com for further instructions.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@fitnessbuynow.com.
7. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Fitness Buy Now
Email: info@fitnessbuynow.com
Thank you for shopping with Fitness Buy Now. We appreciate your business and are committed to providing you with high-quality fitness products and excellent customer service.